By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@beejuns.com. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email support@beejuns.com for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beejuns.com.

Cozy Frost & Fir — Supplemental 30-Day Return, Replacement & Refund Terms

At Cozy Frost & Fir, we stand behind the quality of every item we ship. In addition to our standard fulfillment guarantee above, customers are protected by the following store-specific return and replacement terms:

• 30-Day Protection Window: You have 30 calendar days from the confirmed delivery date of your package to request a replacement, return, or refund.
• Damaged, Defective, or Incorrect Items (Fast Photo/Video Resolution): If your item arrives damaged in transit, has a manufacturing defect, or differs from what you ordered, simply email our Customer Support team at maitranlinh67@gmail.com within 30 days of delivery with your Order Number and a clear photo or short video showing the issue. Once verified, we will send a free replacement or issue a 100% full refund—without requiring you to pay return shipping.
• Lost-in-Transit Guarantee: If your tracking status shows no movement for more than 15 business days, or if your parcel exceeds 25 business days in transit without confirmed delivery (in addition to our 60-day maximum protection guarantee), please contact maitranlinh67@gmail.com for a free reshipment or full refund.
• Change-of-Mind & Size Exchange Returns: Unused, unworn items in their original condition and packaging may be returned within 30 days of delivery. Please email maitranlinh67@gmail.com first to receive our authorized return warehouse address and instructions (please do not mail packages back to the transit hub address printed on the outer shipping label without contacting support first).
• Refund Processing Timeline: Approved refunds are credited back to your original payment method within 5–7 business days.